Refund policy

Smart Design Custom Return & Refund Policy

At Smart Design Custom, we take great pride in the quality of our craftsmanship and want you to love your order. If you are not completely satisfied with your purchase, we are here to make it right.

Do you accept returns?

Yes! If you are unhappy with the quality of your purchase, please email us at info@smartdesigncustom.com within 30 days of delivery. Please include your order number and a brief explanation (along with photos if applicable) so our team can assist you quickly.

Do I have to pay for return shipping?

Customers wishing to return or exchange an item are responsible for paying the return shipping cost. In lieu of charging a restocking fee, we refund 100% of the item purchase price once returned.

How should I package my return?

Once you reach out to our team, we will provide you with our return shipping address and instructions via email. Because acrylic requires care during transit, please ensure items are safely wrapped in their original protective packaging to prevent damage on the way back to us.

When can I expect my refund?

Once your return is received and inspected at our workshop, we will process your refund. Funds will be returned to your original payment method within 5 to 10 business days. (Note: Original shipping charges are non-refundable.)

Can I exchange an item?

Absolutely! If you would like to exchange an item for a different size, sheet dimension, or colour, please email info@smartdesigncustom.com and we will guide you through the exchange process.

What if my order arrives damaged?

We take great care in packaging our acrylics, but shipping accidents do happen. If your item arrives damaged, please send clear photos of the product and shipping box to info@smartdesigncustom.com within 48 hours. We will review the situation and proceed accordingly to ensure you receive a satisfactory resolution.